Cancellation & Refund Policy
At Clarté Soul, we understand that plans can change. This policy explains how cancellations, changes and refunds work when you book a listening call with us.
1. Cancellation by You
You may cancel your appointment and request a full refund provided that you cancel at least 48 hours before your scheduled appointment time.
For example, if your appointment is at 3:00pm on Friday, you must cancel by 3:00pm on Wednesday to qualify for a full refund.
Cancellations made less than 48 hours before the appointment will normally not be eligible for a refund.
2. How to Cancel
To cancel your appointment, please email us using the Clarté Soul email address provided on our website.
Your cancellation email must include:
- Your full name
- Your appointment date
- Your appointment time
- Any other booking details that may help us identify your appointment
Please make sure your cancellation request is sent at least 48 hours before your scheduled appointment time if you are requesting a full refund.
Your cancellation will be considered received when the email is received by Clarté Soul.
We recommend keeping a copy of your cancellation email for your records.
3. Changes to Appointments
If you need to change your appointment, please contact us by email as soon as possible.
Where possible, we may allow you to move your appointment to another available time.
Requests to change an appointment made less than 48 hours before the scheduled time may not be possible, depending on availability.
4. Missed Appointments
If you do not attend your scheduled call and have not cancelled at least 48 hours in advance, the appointment will normally be treated as a missed appointment and will not be eligible for a refund.
If you are unexpectedly unable to attend because of exceptional circumstances, please contact us as soon as possible. We may consider the circumstances on a case-by-case basis.
5. If Clarté Soul Cancels
If Clarté Soul needs to cancel your appointment, we will offer you the option to:
- receive a full refund; or
- move your appointment to another suitable available time.
If we cannot provide the service you have paid for, you will not be charged for that service.
6. Refunds
Where a refund is approved, it will normally be made using the original payment method.
The time it takes for a refund to appear in your account may depend on your bank, card provider, PayPal or Stripe.
Clarté Soul does not control the processing time of your bank or payment provider.
7. Exceptional Circumstances
We understand that unexpected situations can occur.
Although our standard cancellation period is 48 hours, Clarté Soul may consider exceptional circumstances on a case-by-case basis.
Examples may include serious unexpected events or circumstances outside your reasonable control.
This does not guarantee that a refund will be provided, but we will consider genuine requests fairly and reasonably.
8. Consumer Rights
Nothing in this policy is intended to remove or restrict any legal rights you may have as a consumer.
Depending on where you are located and the circumstances of your booking, you may have additional rights under applicable consumer protection laws.
Where applicable, these legal rights will take precedence over this policy.
9. Contact Us
For cancellations, appointment changes or refund enquiries, please email the Clarté Soul email address provided on our website.
When contacting us about a booking, please include your full name and appointment details so that we can locate your booking promptly.
Clarté Soul
Listening & Emotional Support Service