Legal Information

Clarté Soul

Legal Information

At Clarté Soul, we want you to feel comfortable and informed when using our service. This page provides access to the policies and information that explain how our service operates and how we protect our clients.

Our Policies

Terms & Conditions
Our Terms & Conditions explain the rules and conditions that apply when using Clarté Soul, including bookings, payments, cancellations, appropriate use of the service and the responsibilities of both Clarté Soul and our clients.

Privacy Policy
Our Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, how long we retain it and your rights regarding your personal information.

Safeguarding Policy
Our Safeguarding Policy explains how we approach concerns about the safety and wellbeing of clients and the circumstances in which confidentiality may need to be limited where there is a serious safeguarding concern.

Cancellation & Refund Policy
This explains our cancellation arrangements, booking changes and when refunds may be available.

Disclaimer & Important Information
Clarté Soul provides a listening and emotional support service. Our service is not a substitute for medical treatment, counselling, psychotherapy, psychiatric care or emergency services.

If you are experiencing an emergency or believe that you or someone else is in immediate danger, please contact the appropriate emergency or emergency support service in your country.

Questions or Concerns

If you have any questions about our policies or how Clarté Soul operates, please contact us through our Contact page.

Clarté Soul is committed to providing a respectful, compassionate and transparent service.