Privacy Policy
Clarté Soul respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how Clarté Soul collects, uses, stores and protects your personal information when you visit our website, contact us, make a booking, make a payment or use our listening and emotional support service.
1. Who We Are
Clarté Soul is a listening and emotional support service operated in the United Kingdom.
For the purposes of applicable data protection legislation, Clarté Soul is responsible for deciding how and why your personal information is processed.
Business: Clarté Soul
Email: info@clartesoul.com
Website: www.clartesoul.com
2. Information We Collect
The information we collect depends on how you interact with Clarté Soul.
This may include:
Information you provide
- Full name
- Email address
- Telephone number
- Booking date and time
- Service selected and duration
- Payment and transaction information
- Information provided when contacting us
- Information provided in connection with a complaint or enquiry
- Information you voluntarily choose to share during a listening call
Website and technical information
When you visit our website, certain technical information may be collected automatically. This may include:
- IP address
- Browser type
- Operating system
- Device information
- Pages visited
- Date and time of access
- Referring website or page
- Website usage information
Some of this information may be collected by our website hosting and analytics services.
3. Our Website Host — IONOS
Our website is hosted using IONOS.
IONOS may process certain technical information relating to visitors to our website, including information relating to website requests, browser/device information and anonymised IP information.
IONOS states that its web-hosting products use visitor information for purposes including website security, stability and service quality. (IONOS)
Where additional third-party services or software are used on our website, those services may process information in accordance with their own privacy policies.
4. Booking System — BookingPress
We use BookingPress to manage appointments and bookings.
When you make a booking, information such as your name, email address, telephone number, appointment details and other information required to process your booking may be processed through the booking system.
We use this information to:
- Arrange your appointment
- Confirm your booking
- Send appointment-related communications
- Manage cancellations and changes
- Provide the service you have booked
- Maintain appropriate business records
We only request information that is reasonably necessary for these purposes.
5. Payments — PayPal and Stripe
We may offer PayPal and Stripe as payment options.
When you make a payment, certain personal and transaction information may be processed by the relevant payment provider.
This may include information such as your name, email address, transaction amount, payment status and other information necessary to process or verify the transaction.
Payment card or financial account details are processed through the relevant payment provider rather than being intentionally stored by Clarté Soul.
PayPal and Stripe have their own privacy policies governing information they process through their services. (PayPal)
6. Information You Choose to Share During a Call
Clarté Soul provides a listening and emotional support service.
During a call, you may choose to discuss personal experiences, feelings, relationships, wellbeing or other matters.
You are not required to disclose information that you do not wish to share.
Some information you voluntarily provide may be considered special category data under UK data protection law, including information concerning health.
We will handle such information in accordance with applicable data protection legislation and only where there is an appropriate lawful basis and, where required, an additional condition for processing special category data.
We do not ask you to provide unnecessary sensitive information.
7. How We Use Your Information
We may use your personal information to:
- Provide the service you have booked
- Manage appointments
- Process payments
- Send booking confirmations and reminders
- Contact you about your appointment
- Respond to enquiries
- Deal with complaints
- Maintain business, accounting and tax records
- Protect the security of our website and services
- Prevent fraud or misuse
- Address safeguarding concerns
- Meet legal and regulatory obligations
- Establish, exercise or defend legal claims
- Improve our website and services where appropriate
We will only use your personal information where we have an appropriate legal basis to do so.
8. Our Legal Bases for Processing
Depending on the circumstances, we may process your personal information because:
- It is necessary to provide a service you have requested or to take steps before providing that service.
- We have a legal obligation to process the information.
- We have a legitimate interest in operating and protecting our business, provided your rights and interests are not unfairly overridden.
- You have given consent where consent is required.
- Processing is necessary to protect someone’s vital interests in appropriate emergency circumstances.
Where special category information is involved, an additional legal condition may apply.
Where we rely on consent, you may withdraw that consent where legally permitted.
9. Confidentiality
We understand that people may discuss personal and sensitive matters during a Clarté Soul call.
We treat information shared with us with care and do not sell personal information.
However, confidentiality cannot be absolute.
Information may need to be disclosed where we are legally required to do so or where there is a serious safeguarding concern involving a significant or immediate risk of harm to you or another person.
Further information is available in our Safeguarding Policy.
10. Safeguarding and Emergencies
Clarté Soul is not an emergency, crisis, medical or clinical service.
If you or another person is in immediate danger, you should contact the appropriate emergency service in your country.
Where serious concerns about someone’s immediate safety are disclosed during a call, Clarté Soul may take reasonable steps to protect the person concerned.
This may include sharing relevant information with emergency services or another appropriate organisation where legally permitted or required.
11. Telephone Calls
Clarté Soul may contact customers using the telephone number provided during the booking process.
We will use the telephone number primarily for providing and managing the service, including making the scheduled listening call and contacting you about your appointment.
Clarté Soul does not routinely record listening calls.
If our call-recording practices change, this Privacy Policy will be updated and any information or consent required by law will be provided.
12. Who We Share Information With
We may share personal information where reasonably necessary with:
- IONOS, our website hosting provider
- BookingPress, our booking system provider
- PayPal, where you choose PayPal as your payment method
- Stripe, where you choose Stripe as your payment method
- Email and communication providers
- IT, security and technical service providers
- Professional advisers where necessary
- Government, regulatory or law-enforcement authorities where legally required
- Emergency services or appropriate organisations where necessary to protect someone’s safety
We do not sell your personal information.
13. International Customers and Data Transfers
Clarté Soul may accept bookings from customers located outside the United Kingdom.
Some of the technology and payment providers we use may process personal information outside the UK.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is lawful and that your information receives an appropriate level of protection under applicable data protection law.
14. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against:
- Unauthorised access
- Loss
- Misuse
- Unauthorised disclosure
- Alteration
- Destruction
However, no online system or method of electronic transmission can be guaranteed to be completely secure.
15. How Long We Keep Your Information
We only keep personal information for as long as reasonably necessary for the purpose for which it was collected.
Some information may need to be retained for longer periods where required for legal, accounting, tax, regulatory or legitimate business purposes.
Different categories of information may therefore be retained for different periods.
Where information is no longer required, we will securely delete or anonymise it where reasonably possible.
We aim to avoid retaining detailed information about listening conversations unless there is a legitimate and necessary reason to do so.
16. Cookies
Our website may use cookies and similar technologies.
Some cookies may be necessary for the website to operate, while others may be used for analytics, preferences or other purposes.
Where consent is required, we will seek your consent before using non-essential cookies.
Please see our Cookie Policy for further information.
17. Your Data Protection Rights
Depending on the circumstances and applicable law, you may have the right to:
- Be informed about how your personal information is used.
- Request access to personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of personal information in certain circumstances.
- Request restriction of processing in certain circumstances.
- Object to certain processing.
- Request data portability in certain circumstances.
- Withdraw consent where processing is based on consent.
- Exercise rights relating to automated decision-making and profiling where applicable.
These rights are subject to certain legal conditions and exceptions.
18. How to Exercise Your Rights
If you have a question about your personal information or would like to exercise one of your data protection rights, please contact:
Clarté Soul
Email: info@clartesoul.com
We may need to verify your identity before responding to a request.
We will respond within the timeframe required by applicable data protection law.
19. Complaints
If you are concerned about how Clarté Soul handles your personal information, please contact us first so that we can try to resolve your concern.
If you remain dissatisfied, you may contact the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
20. Children’s Privacy
Unless specifically stated otherwise, Clarté Soul services are intended for people aged 18 and over.
We do not knowingly provide our standard listening service to children.
If we become aware that we have collected personal information from a child in circumstances where this was not appropriate, we will take reasonable steps to address the situation.
21. Third-Party Websites
Our website may contain links to third-party websites or services.
These websites have their own privacy practices and policies.
Clarté Soul is not responsible for the privacy practices of third-party websites.
22. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or the way we process personal information.
The latest version will be published on our website.
The date at the beginning of this policy shows when it was last updated.
23. Contact Us
If you have any questions about this Privacy Policy or how Clarté Soul handles your personal information, please contact us.
Clarté Soul
Email: info@clartesoul.com
Website: www.clartesoul.com
Last updated: September 2026